KISTEN

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Support

Frequently asked questions

Everything you need to know about shipping, authenticity, and caring for your fragrance.

Orders & shipping

01 Do you ship across Italy?

Yes. We offer free shipping on all Italy orders over €75, typically delivered in 24–48 hours.

02 How can I track my order?

Once your order ships, you will receive a tracking link by email. You can also check status from your account.

Authenticity & products

03 Are your fragrances authentic?

Yes. Zaoud is a trusted reseller of 100% authentic Arabic and niche perfumes sourced from official channels.

04 Can I get help choosing a scent?

Absolutely. Contact us anytime for a free consultation — we help clear doubts before you buy.

Returns & care

05 What is your return policy?

Returns are accepted on eligible unopened items within the timeframe stated in our returns policy. Contact support to start a return.

06 How should I store my perfume?

Keep bottles upright in a cool, dry place away from direct sunlight and heat to preserve the fragrance.

Still have a question?

Contact us