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Support
Frequently asked questions
Everything you need to know about shipping, authenticity, and caring for your fragrance.
Orders & shipping
01 Do you ship across Italy?
Yes. We offer free shipping on all Italy orders over €75, typically delivered in 24–48 hours.
02 How can I track my order?
Once your order ships, you will receive a tracking link by email. You can also check status from your account.
Authenticity & products
03 Are your fragrances authentic?
Yes. Zaoud is a trusted reseller of 100% authentic Arabic and niche perfumes sourced from official channels.
04 Can I get help choosing a scent?
Absolutely. Contact us anytime for a free consultation — we help clear doubts before you buy.
Returns & care
05 What is your return policy?
Returns are accepted on eligible unopened items within the timeframe stated in our returns policy. Contact support to start a return.
06 How should I store my perfume?
Keep bottles upright in a cool, dry place away from direct sunlight and heat to preserve the fragrance.
Still have a question?
Contact us