Terms of service

ZAOUD Terms of Service

 

Welcome to ZAOUD.IT, your online source for exquisite oriental perfumes. By using our website and placing an order, you agree to these Terms of Service, along with our Privacy Policy. Please read them carefully to ensure a positive shopping experience.

 

1. Ordering and Acceptance

 

    • When you place an order, you offer to purchase products from us.

 

    • We'll send you an order confirmation email, but your order is not fully accepted until we ship the product(s).

 

    • We reserve the right to decline orders for reasons such as product unavailability, pricing errors, or concerns about payment.

 

2. Product Availability

 

    • We make every effort to maintain accurate inventory, but occasionally items may be out of stock.

 

    • If your ordered item is unavailable, we'll contact you promptly to offer a substitute, a refund, or discuss other options.

 

3. Pricing and Payment

 

    • Prices are in Euros (€) and include VAT (Value Added Tax).

 

    • We accept various secure payment methods Allowed by SHOPIFY Secure payment gateway.

 

    • Prices may occasionally change due to factors like supplier cost adjustments or legislative changes.

 

4. Your Right to Cancel (Right of Withdrawal)

 

    • Under Italian law (Legislative Decree no. 206/2005), you have 14 days from the date you receive your order to cancel it.

 

    • To cancel, you must send us a clear written notice (email or Contact page) within the 14-day period.

 

    • You'll be responsible for return shipping costs, and the product must be unused and in its original packaging.

 

    • We'll issue a refund upon receipt and inspection of the returned goods.

 

5. Privacy

 

    • We respect your privacy! Our Privacy Policy explains how we collect, use, and protect your personal information.

 

6. Cookies and Tracking

 

    • We use cookies and similar technologies to improve your website experience and understand how you use our site.

 

    • You can manage your cookie preferences in your browser settings.

 

7. Warranty and Returns

 

    • We stand behind our products. If you receive a defective or incorrect item, please contact us immediately.

 

    • We'll work with you to resolve the issue according to Italian consumer protection laws.

 

8. Intellectual Property

 

    • All content on our website (text, images, logos, etc.) is our property or used with permission. Unauthorized use is prohibited. Legal actions can be taken.

 

9. Dispute Resolution

 

    • We hope you never have a problem, but if you do, please contact us first to try to resolve it informally.

 

    • For unresolved disputes, you can use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr

 

10. Your Rights as an EU Resident

 

    • Under the GDPR, you have rights regarding your personal data, including the right to:
        • Access your data
        • Correct inaccuracies
        • Request deletion ("Right to be Forgotten")
        • Object to certain types of processing

 

11. Data Retention

 

    • We keep records of your orders and transactions for accounting and legal purposes.

 

    • You can request that we delete your personal data if it's no longer necessary.

 

12. Changes to These Terms

 

    • We may update these Terms of Service occasionally. We'll post the updated version on our website.

 

13. Contact Us